退款政策

PROBLEM WITH YOUR ORDER?
If your order has a problem, contact us by email through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

Received Damaged?
Received Defective Product?
Received the Wrong Product?
Missing an Element to Your Item?
Received a Product not as Described?

Solution: We replace it!
If you receive your product from us with these issues, please hold the product and all packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

What items are returnable?
Within 14 days of order delivery
In original condition: Unopened
Unused or damaged
In the original packaging

What is non-refundable?
Beauty Tree Services
Any product purchased more than14 days 
Tweezers
Eyelash Curlers
Cosmetics
Cosmetic Brushes
Scissors

Are there any charges for return?
There is a 20% restocking fee for re-sellable products
Original shipping charge is non-refundable
You are responsible for return shipping charges back to location shipped from

I need to make an exchange?
Purchase the replacement item(s) as normal
Make a return on the items you don't need
A refund will be issued when the return is received with any restocking fee waived.

How do I return?
Call us or email us. Let us know the problem you are having and what you'd like to return.
We will find a solution.

How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3-5 business days.

https://beautytree.ca